Uwe Lorenzen Consulting


Self Serve Kiosk Systems

Hotel kiosk systems allow guests to check themselves in or out. The guest has to have a reservation or use a credit or membership card for identification. On check out a bill is printed and on check in keycards for the room are produced.

Hotel kiosk systems require a lot of complex integration - with a property management system (PMS), credit card handling, room access system and various hardware. I have been designing and implementing a kiosk system, a PMS kiosk data server and a kiosk data communications protocol for Micros-Fidelio, one of the leading vendors of hotel systems worldwide. This kiosk system has already been in use in a major hotel in Munich.

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